How to Mine Twitter for Information

May 11th, 2009 (7:00am) Dawn Foster via WebWorkerDaily

twitterLast week, I admitted that I am an information junkie, and I wanted to follow up this week with a few tips for feeding your information habit by mining Twitter for information. Twitter tools are popping up like weeds lately, so rather than try to be comprehensive, I'm just going to highlight a few of my favorite tools for getting information out of Twitter.

Twitter Search

Twitter's built-in search engine is probably my favorite way to find information in Twitter. It is great for quick searches to find specific pieces of information, watching trending topics, and persistent vanity searches for your name or company. While I do use the search engine to type in queries, the real power is in using RSS feeds for searches and running them through Yahoo Pipes for additional filtering. In many cases, I use Yahoo Pipes to loop through a series of keywords from a CSV file to search Twitter for each of those keywords and monitor the results as an RSS feed in my reader. I recently did a 2 minute video explaining exactly how to search twitter using Yahoo Pipes and a CSV file of keywords, so I won't cover it in any more detail here.

Twitter Stream Graphs

I'm a big fan of getting data via RSS, but sometimes you just need a picture. Twitter Stream Graphs are a great way to show your boss how much buzz you generated on Twitter with a particular tweet or a keyword. In this example, I searched for legionoftech, an organization here in Portland than organizes our local BarCampPortland event, and you can see that we did a call for volunteers over Twitter on April 21 and had some conversation leading up to the event on May 1 and 2.

Twitter Stream GraphTweetVolume

TweetVolume is a great tool for comparing the number of mentions across several keywords. With the recent Mother's Day holiday, I'm happy to report that mothers are more important than vacations, the beach and Star Trek. However, sadly, bacon seems to be a more popular topic on Twitter than mothers (shame on you!)

TweetVolume

What are your favorite tools for mining Twitter for information?

How to Get (and Leverage) Glowing Testimonials

from FreelanceSwitch - The Freelance Blog

Word of mouth works! A potential client hears rave reviews about your products and services from someone they trust. The advertising is believable and motivating. And it doesn't cost you anything - other than consistently delivering a service that keeps your clients happy and coming back for more.

It's surprisingly effective. One of my freelancing spheres is computer support to small businesses and home users. Over two years ago I reached the limits of my availability, and stopped advertising. Since then I have continued to receive hours of work most weeks purely from word of mouth. Two friends will be chatting over coffee. One will mention computer problems, the other will mention me, and another job is in the bag.

But word-of-mouth advertising reaches a very limited set of people. It only reaches as far as the friends of your clients, and only when there is a knowledge of their need for your services. That's where testimonials come in. They take word-of-mouth advertising, and make it more accessible.

Why Testimonials Work

There is no doubt that testimonials - when done properly - work:

  • JupiterResearch ranks customer reviews as the second most important website feature.
  • Andrew Angus recently tested two versions of a web page. One page had a list of testimonials below the video, the other one did not have any testimonials. The testimonials led to a 158% increase in conversion.
  • Intelliseek's "2005 Consumer-Generated Media (CGM) and Engagement Study" survey found that consumers trust other consumers (including those they don't know personally) 50% more than any other form of advertising media.
  • Forrester's 2008 study reports that over 70% of shoppers actively seek reviews and testimonials when planning a purchase.

Testimonials work because they nurture trust. Potential clients know that you're only going to say positive things about your products and services. They want to be convinced by hearing from someone who has actually tried them. Potential clients have no reason to trust you. But they do trust their peers. This is "social proof" at work.

They also work because they overcome fear. Your potential clients have had negative experiences in the past and are fearful of getting stung again. Effective testimonials address these fears, and reassure potential clients that you are different.

What Makes a Good Testimonial

A good testimonial is believable.

Word of mouth works because it is coming from a disinterested party. But people hear testimonials directly from you, and then make a snap judgment about whether they are real or fake. A testimonial that sounds fake will erode trust, not build it.

Testimonials should be real. If you can, include the full name, location and a photo of the person giving the testimonial. Include their business or organization if it is relevant. Never make up a testimonial. It is better not to have one at all than to use false testimonials.

A good testimonial is specific.

Word of mouth works because the potential client can keep asking questions until they are satisfied. A good testimonial must contain answers to the questions readers are asking. They must contain specific details.

Testimonials like "I am very satisfied with the service I received," "I will definitely use them again next time," and "Great job!" sound reassuring, but offer no value in answering people's questions. Make sure specific details are included, like "The new website increased sales by 120% in the first month," "I was treated courteously, and everything was explained to me in advance," or "I needed the new brochures urgently, and they didn't let me down."

Some questions potential clients ask include: "Can you do what I need?" "Are you reliable?" "How are you different to the competition?" Use testimonials that answer these questions. And keep in mind that testimonials with specific details are definitely more credible.

A good testimonial removes obstacles.

A good testimonial should address the doubts, concerns and hesitations that prospective clients may be experiencing. Your current clients may have experienced these same obstacles, but overcame them. Their testimonial can put the concerns of others at rest. Testimonials by clients who may have been skeptical to begin with can be very effective in this regard.

How to Get Testimonials

Catch them as they fly past.

Testimonials come naturally, in compliments, fleeting comments, quick conversations, and thank you letters. Keep your ears and eyes open, and keep careful track of them. Write down the stray comments as soon as possible after hearing them. Snip "quotable quotes" from emails your clients send you, and file them along with the person's name and date you received it.

Build some containers.

Add a guestbook to your website. Create survey forms or feedback forms, either on your website, or paper versions that you can hand to your clients at the end of a job. Keep the communication lines open on your end, and give people ample opportunity to comment on your products and services.

Ask for them.

If a customer ever tells you how much they value your service or asks what they can do for you, ask them for a testimonial. Many people respond better if you ask for feedback rather than a testimonial. Asking for feedback sounds like you want honest comments rather than sugary praise.

You can also request feedback via email, either on a one-by-one basis, or as bulk mail to all of your clients. Include a specific list of issues for your clients to comment on, including price, turnaround, quality, and overall satisfaction.

Ask open questions.

When a client is giving you feedback and seems to have more to say, draw it out of them by asking open questions. Ask them to expand further on what they have said. Ask them to give an example of what they are talking about. Or ask them to comment on other issues that they did not mention. Leave room for them to tell you ways the process or experience could have been improved. Besides gathering useful testimonials, you are also fostering a better relationship with your client.

Be strategic.

A useful testimonial needs to be believable, specific, and address obstacles. You won't find testimonials like that by accident. The structure of how and when you ask for testimonials is critical.

In comments on several blog posts about testimonials, Sean D'Souza suggests you start with one specific question: "Was price a big objection when you considered using our service?" He goes on to explain why:

"Now I've not just got the client to think about a testimonial, but specifically about price. So the customer may say: 'No, it wasn't a big objection.' Well that sets up the next question. So what was the big objection; what would have caused the hesitation to using our service? Now the customer will tell you what the hesitation was. But if the objection was indeed 'price', then the customer would go down the road of price."

By questioning your client in this way, you start to identify objections potential clients may have, and also gather testimonials of how real clients overcame those obstacles. Aim to find at least one believable, effective testimonial to counter each objection you discover.

Where To Use Testimonials

Everywhere! Rather than using just your own words to describe what you do and why it is important, use your clients' words as much as possible.

Here are some suggested places to use testimonials:

  • on your website
  • on your resume
  • in your portfolio
  • on your quotes, order confirmations and invoices
  • in your print ads, sales letters, direct mail
  • when you encounter a barrier while talking to a client about a job
  • on Twitter - in bite-sized pieces
  • on your blog - tell a success story about a client
  • in comments to other people's blogs - briefly and only when relevant
  • in Facebook and Myspace.

Don't clump all of your testimonials together on a single testimonials page. Spread them out. Include brief testimonials for each product or service you describe. Convince potential clients of the value of each service you offer by testimonials of how others have benefited.

Shape your testimonial feedback into brief but powerful statements. Limit their length to one or two brief sentences. But don't over-edit them - they will sound more credible if left in their original language. Even grammar and language quirks can demonstrate to the reader that they are genuine.

Testimonials are a powerful tool for marketing yourself. How have you used them?

The 10 Best US Cities for Work and Lifestyle

From Kiplinger's Personal Finance Magazine, July 2009


What a difference a year makes. last summer, the energy and finance sectors of the economy seemed to be thriving, and manufacturing was going strong.

Today, many cities are relying on government programs, universities and stalwart industries, such as health care, to bolster employment in a weak economy. Those factors appeared frequently when we assembled candidates for our 2009 best cities list, which focuses on places that have stable employment plus the talent to create new, well-paying positions. A robust job market makes these cities safe havens during the recession and will give them a head start toward growth when the recovery takes off.

When our numbers guru, Kevin Stolarick, evaluated U.S. cities for their growth potential, he looked not just at the overall number of jobs, but also at the quality of those positions and the ability of cities to hold on to them when the economy softens. (see our methodology) says Stolarick, who is research director at the Martin Prosperity Institute, a think tank that studies economic prosperity: "Although downturns are felt by everyone, our research has shown that the impact is less severe for those in the creative class -- people who are paid to think."

One key indicator of such heartiness is the presence of people who work in professional occupations, such as science, engineering, architecture and education. and given that many of you, our readers, work in such professions, these are places where you may find not only a job but also the company of people like yourselves.

We included the cities' greater metro areas because the suburbs and surrounding communities contribute to job stability. and big cities don't have a monopoly on vitality; this year we considered smaller metro areas as well.

Take a spin through our 2009 best cities to see which places have the right stuff in these tough times.

NO. 1: HUNTSVILLE, ALABAMA
NO. 2: ALBUQUERQUE, NEW MEXICO
NO. 3: WASHINGTON D.C.
NO. 4: CHARLOTTESVILLE, VIRGINIA
NO. 5: ATHENS, GEORGIA
NO. 6: OLYMPIA, WASHINGTON
NO. 7: MADISON, WISCONSIN
NO. 8: AUSTIN, TEXAS
NO. 9: FLAGSTAFF, ARIZONA
NO. 10: RALEIGH, NORTH CAROLINA

Network Like a Man

menatlunch

Three months ago a good friend of mine lost his job during the 2nd round of layoffs at a struggling dotcom.  He was the sole breadwinner in his household, had just bought a new home, and had three young boys under the age of 7 (one having serious medical issues).  Like many of us, he faced stiff competition and a market where employers are cutting benefits.  So how did he find fulfilling full-time work in 90 days?

He dove headfirst into a job search and utilized all of his networking talents.  Within a day, all of his 400 friends on Facebook knew his predicament, with a half dozen sending leads his way within hours. He put out his feelers on LinkedIn and reached back to past employers now working in various positions across a wide range of fields.  He jumped on an opportunity when it presented itself and took a job that wasn't as glamorous but paid the bills.  To his surprise, it was this "consolation" job that led to a dream offer with a non-profit that had in many ways helped save his son's life years before.

A journey like this can't be planned - but it can be facilitated by strong networking skills and enhanced by the realization that no man is an island.  We depend on those around us, and the strength of many can overcome obstacles impossible for an individual. Every man's quest for meaningful work or sales is directly influenced by his network; improving your ability to harness this power is the goal of this article.

Step 1 - Develop a Networkers Mentality

Shout from the Mountain

Losing a job is a major blow to our self-esteem.  As men we often define ourselves by the work we do, and take great pride in being able to provide for those who depend on us.  And although the reason for a layoff may be beyond our control, we often feel ashamed and embarrassed that we are no longer in control of the situation.  We slip into a depression, and tell no one about our situation until they find out through other means.  The first step in developing a networker's mentality is to move beyond the shame of job loss and to notify everyone about your situation. By doing this, you have a hundred or more people with their ears to the ground passing on what they know about un-posted job opportunities.  Be open to opportunity, even if it's down a path you hadn't considered, and get in touch with old acquaintances who you haven't talked to in years.  In the worse case scenario they know of no leads, and you spend thirty minutes catching up on old times.

All of this applies as well to those needing to increase sales, especially small business owners.  Although you shouldn't push sales onto your friends and family, you can explain to them what you are doing and make it known that you would appreciate any leads or assistance.  You'd be surprised who your former colleagues know from college, who your neighbor plays golf with, and who your mom knows at church.  We all want to help our friends; not only does it feel great, but if the person is an excellent worker or has a superior product to offer, then we create a win/win situation for all parties involved.  Give others the opportunity to help you by letting them know what you are trying to accomplish.

Think like a Business Owner

As a small business owner, there are two things that will ensure my company survives - a healthy profit margin and enough sales to capitalize on this margin and pay expenses. If I meet a potential employee or salesperson who understands these two things and can clearly articulate how they will help me improve them…….well this person has my full attention.

So think like a business owner when pitching yourself or your product - show what you can offer the company and why they'd be missing an opportunity if they didn't utilize your talents. To do this effectively, you'll have to do your homework - you'll want to find out a bit about the companies whose representatives will be on hand and have a general understanding of the industry.  A quick witted individual can wing this if they ask the right questions, but like anything, a little bit of preparation will go a long way.  Show owners you're thinking about their business like they do, and you'll be surprised what they'll do to harness your talents.

Understand Reciprocity

The worst networkers are those who are clearly only out for themselves. They dominate conversations and fail to listen to those they are trying to win over.  They seek to take, and more often than not walk away empty handed; don't be this type of networker. Instead, strive to learn about the people you meet, their business, and their problems, and then offer assistance that is sincere and in their best interests. Something as simple as facilitating an introduction to a friend who can assist will be appreciated and trigger the phenomenon known as reciprocity.

Reciprocity is the act of an in-kind response to another's actions. If someone says hello, you say hello back.  If you send someone a Christmas card, they send you one back in response.  This works very effectively in business: go out of your way to help another person make a connection/set-up an interview, and they will go out of their way to try and help you when they can.  Reciprocity is a powerful mechanism that proves nice guys can finish first.

Time Is Your Most Valuable Resource

Each of us is given 24 hours a day; how we manage it and where we apply our efforts determines how much we accomplish.  When you are out of work or self-employed, it's very easy to fall into the trap of having no timetable or routine.  Do not let this happen; wake up at a set time and schedule appointments that force you to focus on high priority items that yield results.  Preparing and sending resumes or making 20 cold calls before 11AM is an example. Stop checking your email once every 2 minutes, and set deadlines to avoid the little "emergencies" that pull you away from the work which must be accomplished. The key here is a routine that keeps you engaged and using your time effectively.

Perhaps the hardest time management skill to acquire is the ability to tactfully end a nonproductive conversation. Whether it be with a fellow at a networking event who has decided to tell you his life story or a neighbor who feels your being home is an invitation to visit all afternoon and chat about politics, you must set limits or you'll find these events can eat up hours that you can never recover. This is where a schedule comes in very handy; because appointments must be kept, and it is never rude to excuse yourself for a scheduled engagement.

Step 2 - Know your Networking Tools

Modern Networking Tools

I won't spend too much time on these - I have undoubtedly left off many, and in less than a year this information will be outdated. But I will tell you that I have tested all of these and at the time of this writing use them on a daily basis to build my business.

LinkedIn - Every professional should have a profile here, no excuses. The number one professional networking site in the world, it serves as a place to display not only your resume but recommendations written by those you've worked for and clients you've served. It connects you to colleagues and peers, and enables you to see who they know so that you can potentially reach out to their network. Its search feature can locate contacts deep within a company you want to work for, and its groups are smaller communities where you can discuss ideas, post jobs, and expand your network.

Facebook - For most, this is more of a social networking tool than a business one. But the largest growing demographic are those aged 55+, and despite the collegiate feel, it is a great platform for promoting your business. Facebook has Pages and Groups, both of which are indexed well in internet search engines and enable you to interact with your target audience.  Facebook advertising can be very specific in whom it targets, and as the largest social site on the internet, it will expose you to a wider network than LinkedIn.

Twitter - There is a lot of buzz concerning Twitter and it's potential. I won't get into the debate about whether it's overhyped, but I will say it is indexed well by search engines and is a simple way to expand your network. I also find it's a great way to reach people who do not return calls or emails.

MySpace - Half the size of Facebook, MySpace hasn't enjoyed the same glowing press coverage.  But its size and growth rates are still amazing, and there are a large number of people who prefer it over the "stale" environment on other social media sites. So you may find quite a few contacts here that are not on other sites.

You Tube - Perhaps not the best place to put your resume, but if you are looking for a place to get a message out, there isn't a more popular or powerful video site out there.  Want to establish yourself as an expert in marketing? Upload and market a video that gets a hundred thousand hits in 3 months and you'll have proof you can deliver.

Blogging - Want to break into an industry?  Start and consistently write quality content that pertains to a niche you are passionate about.  Note, this simple advice is difficult and time-consuming to execute.  Just ask the Art of Manliness founders Brett and Kate McKay.  But the rewards can be tremendous.

Old School Networking Tools

The Handshake - Tried and tested, a handshake and face-to-face conversation is the most powerful way to communicate with another human being.  It is the surest way to make a strong impression, and even the busiest gentleman will give his fellow man a few minutes to make his case once engaged.  Given this moment, a man should be able to clearly articulate his case (your 30 second elevator pitch) and display his emotion and enthusiasm.  Sincere conversations are not forgotten, and are the surest way to a longer meeting where the details can be sorted out.

The Phone Conversation - When you can't meet with someone in person, the next best old school networking tool is a phone conversation.  Unlike an email, a phone conversation is an interaction where emotion can be expressed and the direction of the conversation can go anywhere.  An effective networking technique is to send support information prior to a call and then follow up the conversation with an email summarizing the topics and thanking the other party for their time.

Business Cards - An effective business card gets the point across and provides a means for someone to contact you in a professional manner.  Some people choose to print a message on both sides of the card to continue their message - this is effective, but be sure to leave room for notes.  Avoid cards you print at home as they never measure up to professionally printed ones. Finally, if you're looking for work, carry a card that has your name, contact info (to include address to a LinkedIn profile), and a list of your talents and opportunities sought.  More effective than an old company card with scratched out information, this shows you are serious about your job search.

The Resume and Cover Letter - Anyone looking for work no doubt has a resume, but is your resume crafted to the companies you are applying to? Although you can't know what exactly the employer is looking for, you can word your resume in a way that the right skills and accomplishments are highlighted in the appropriate fashion.  Unless specifically not asked for, a cover letters is a great way to show you are serious about the company you are applying to.  You can elaborate on experiences not found in your resume that make you the ideal candidate and show you know a bit about the company and what it's looking to accomplish.

Step 3 - Look like a Professional

When I meet someone for the first time, all I bring to the table is my understanding of the world gained from 33 years of experience.  I can't see your PhD, have no idea you are the best salesmen at IBM, and probably won't walk away knowing you speak 5 languages.  But I will form a first impression of you within seconds.  I'll know if I like you within a minute, and within two to three decide if I want to do business with or hire you.  The rest of the time we spend talking? I'm just confirming my first impressions.  Yes, appearances are that important.

Virtual Appearance

Digital Pictures

A simple headshot in business attire is all you need for most of your online profiles.  For the social sites, casual pictures are great, but remember that they will eventually be seen by clients and co-workers. Never post anything on the web that you wouldn't want a potential employer to see. Despite assurances that pictures can be controlled and seen only by friends you designate, you will make a mistake and grant the wrong person access.  And although performing a double keg stand does require talent, it's not the kind your boss seeks in his next advertising VP.

Email Address and Signature

A professional email address is a must, with GMail, AOL, & Yahoo being safe domain options for those on a limited budget.  Hotmail is less professional sounding, but paired with a simple username, it's acceptable.  The wrong username though can negate any professional domain.  FatherOf5GreatKids@AOL.com is fine for personal use, but not for business contacts.

Presentation Documents

Resumes and sales brochures should be updated, spell checked, and available in multiple formats.  Adobe Acrobat is the world's most readable form, but for those without access to costly professional document making software like Microsoft Word, free software such as Google Docs allows you to create profesional resumes and cover letters.

Physical Appearance

Take into account these factors when determining how to dress.

1.Your Role

The Job Seeker - For those actively looking for work, a networking event should be approached like a job interview.  Make no mistake, if you start talking with a company representative with hiring authority they'll immediately size you up and form an impression.  Dress one level above the company's office dress code, with the least formal outfit being a sports jacket, no tie, and business appropriate jeans for the creative types.  Most, however, will be best served by dropping the jeans for dress trousers and adding a tie; those in conservative fields should always assume suit & tie (you can always slip the tie off if overdressed a bit).  The key here is making sure your first impression is your best impression.

The Salesman - Much like the job seeker, you are being judged by the way you present yourself.  Although your clothing is somewhat determined by your industry, anyone in sales can tell you people are more receptive to a man in a suit; it initially lends a bit of credibility and gives the wearer a few valuable seconds to introduce himself and throw out his elevator pitch.  Sales in a more casual environment can call for dropping the tie, but be careful about being seen in something less casual than a sports jacket, especially during a first encounter.

The Employer - In this market environment you are setting the terms and have the ability to dress down.  But top talent always has a choice, and the best candidates are often still employed or in a position to choose from various suitors.  Out of respect for those you meet, I recommend you always dress at least business casual or in your company uniform.

2. The Time & Environment

Networking events before 5PM on a workday - Most will be taking time off from work or attending the event on their lunch hour; the appropriate clothing is business attire specific to your region and industry.  But even in Cedar Rapids, IA, you'll want to show up wearing at least a tie or sports jacket.

Networking event after 5PM - Perhaps the most confusing networking event to dress for, a man needs to balance the professional look with the "off the clock"image when working after 5PM.  A dark sports coat and dress boots or loafers are perfect here.  Be prepared by having a tie in case the event is dressier than expected; oftentimes these events are held at bars where the front of the building appears casual but the event is in a back conference room where the mood is more upscale.

Networking events at Convention Centers & Hotels - Larger events like this are great for exposure to a wide range of contacts; however, it's harder to set yourself apart. To gain the edge, it is imperative that you dress to the level of your competition - do not give them an easy victory because you were too lazy to throw on a jacket and tie.  If you have resumes or other items you'll be carrying, bring a professional case or bag; leave the backpack at home.  Finally bring an umbrella or overcoat if the weather looks at all like it might turn - you may have to wait outside before entering the event.

Your Turn

What networking tips did we miss?  Do you have a recent success story of how your network helped you succeed?  Please comment below!

Written by
Antonio Centeno
President, www.ATailoredSuit.com
Quality Custom Clothing & Sound Style Advice
Join our Facebook Page for a chance to Win Custom Clothing

How to Respond to an Online Job Ad

Written by Celine Roque.

581572_working_dayI've noticed that many new freelancers tend to be nonchalant when responding to online job ads. Maybe online applications appear more instant and casual when compared with the traditional alternative of showing up for a series of interviews. Even though applying for a freelance job online is fast, it doesn't mean it's easy. You need to consider several issues before rushing your application for a prospective project.

Learn how to read between the lines.
 Job ads often give away more information than most people see. Be diligent when it comes to finding any clues about the type of freelancer that best suits the job, as well as the best way to apply.

Know exactly what they are looking for.
 Spend some time researching the company (or the individual) that posted the ad. Doing this helps you choose the appropriate tone and approach for your application. When I applied as a blogger for WebWorkerDaily, I knew from the tone of the blog that I shouldn't be too formal or serious, so I kept my cover letter brief and casual. Also, your research can help you select the best items, case studies and web site links to include in your portfolio.

Follow directions. This might seem like common sense but, as someone who's been on the hiring end, I've noticed that many applicants still fail to follow directions.  If you don't follow directions from the ad, you're telling your potential client that you will have a hard time following job instructions as well.

Get a name, if you can. "To whom it may concern" is never a good opening line. Most job ads include the name of the contact person, and it's a mistake not to take advantage of that. If there's no name attached to the ad, look at the company web site or call them to get the name of the person you'll address the application to.

Keep it as short as possible.
 Even if you're required to answer several questions, keep the text concise. You're competing with dozens of applicants, most of them writing paragraph after paragraph about their unrelated work experience and maybe even their life story. As someone who prefers receiving short but clear messages, I do my best to keep outgoing messages that way as well. It pays off, too. Many of my clients have replied to my applications by saying, "What a breath of fresh air! I was getting tired of reading 40 long emails about this job."

If you're worried that you might not be saying enough about yourself, remember that your portfolio and work experience will speak for you.

Have a template ready, but always modify it before sending. Templates are useful for freelancers, but sending these without customization gives off the wrong impression. Unmodified templates indicate that you're sending the same application to several other potential clients, showing that you're not that committed to a particular job or project. Whenever I hire contractors, the template applications go straight to the trash bin.

Know how to follow up. When I was looking for a researcher two years ago, one of the applicants immediately emailed me the day after, "Do I have the job?" I politely told her that I'm still going through applications and, as I mentioned in the ad, I will contact all applicants within the week. Again, she emailed me the day later, as well as the day after that. While I understand how excited and anxious one can be during the application process, it's best to keep these feelings to yourself. Constantly following up on your application can drain your energy and annoy your potential client.

Still, you have to be responsive when you're asked to submit additional requirements or to schedule a phone interview. One of my friends is so afraid of phone interviews that she doesn't reply to such requests. If you're not comfortable with some of the requirements, communicate with the prospective client. Don't leave them hanging.

Although you have to keep several things in mind when responding to online job ads, it gets easier with practice. Don't get intimidated by these things, as they're part of the reality of online freelancing. After all, it's still easier than wearing out your shoes by rushing from building to building and spending long hours in the waiting room for an interview.

Do you have any special tips for freelancers responding to online job ads?

Sell Your Inner Suit, i.e. Project Management Skills

Mens suit tie by yeleyko.

picture by yeleyko | article via lawandmore.typepad.com

The world always needs suits, that is, those paid to be in charge.  And usually they are paid much better than the non-suits, including brilliant litigators, genius writers/bloggers [like myself], popular performing artists.  In addition, we humans seem hardwired to want to remain in our comfort zone and suits provide that zone of comfort.  That's exactly the reason successful maverick boutiques have as front-people a suit or more.  Myriad times I have been counseled by BigFoots in the field of communications, "Jane, get a suit to go with you and your ragtag team on sales calls."

In the June 2009 edition of THE ATLANTIC "Do CEOs Matter?" the article confirms that it takes a suit to keep organizations and projects on-track.  No, it probably doesn't even require a leader, never mind a charismatic one.  The current conventional wisdom is that probably, given the macro picture then and the internal resources, a monkey could have profitably run GE during the Jack Welch era.  Welch was a nice brandname to have but a private-label one might have done just as well.  Current conventional wisdom also has it that it might have been those outsized CEOs with their equally outsized egos who got the global economy into the pickle we're in.

Therefore, there is a hunger for management types, yeah, the suits, those old-line Organization Men which are frequently underestimated today and dismissed as being way too in the box.  However, because of all that celebration of the mavericks like Bill Gates and Steve Jobs, too many have attempted to sell themselves as non-suits.  That has led, I have found over and over again in my coaching, to lost opportunities in job searches, transitions to another field and lobbying for promotions.  On resumes, all versions of them, in cover letters, on the phone, and on in-person interviews they position and package themselves as not enough organization man and woman and an excess of visionary. 

How to gain access to and sell your inner suit?  Here is what I advise those I coach and my virtual team before we call on a prospect or attempt to cross-sell to a current client:

  • Management skills are inherent.  Otherwise none of us would have made it through adolescence.  Beneath even the worst outer chaos there is wiring for putting at least the important things in the right boxes.
  • Analyze the organization man and woman in your circles.  What mindset and behaviors do they have?  Describe those in terms or keywords that belong on resumes, cover letters, blogs and Tweets.  Which of those can you integrate into your menu of skills, with just a bit of fine-tuning?
  • Drill down into your own past, including childhood chores and paid jobs.  What have you managed?  What have you accomplished?  What of that can be quantified, such as "assisted senior management in restructuring processes, resulting in 34% cost savings" or "researched and implemented technology, saving Firm X 34% on data storage expenses."  Yes, it can work to include managerial homeruns from years back.  My earnings as an 11-year-old selling Wallace Brown holiday cards nailed me one account.
  • Distill from law school and legal jobs the managerial aspects and accomplishments.  Quantify those. 
  • In applying for anything, take on the role of a team member.  Using that platform, gently but confidently make suggestions for improving operations.  Do that briefly, offering a more detailed free proposal, upon request.
  • Always underscore cost savings.  That's what it's all about and will be for a long time.
  • Err on the side of presenting yourself as relatively buttoned-down.  They can always loosen you up. 

Society must be conservative.  If it weren't we would be careening from one banana republic to another.  There is only so much disruption it can absorb.  That's why there are very few who make it to where Steve Jobs, Christopher Hitchens, and Cirque du Soleil members are and manage to hold on.  Being a suit who knows how to smoothly speak the language of innovation is a better earnings bet.

Reflection: Jones Day Managing Partner in Pittsburgh, Pennsylvania Laura Ellsworth probably is a better organization woman than a litigator.  I've observed her in both roles.

Social Networking Etiquette: How to Introduce Yourself and Others Politely

Improve your social networking etiquette IQ with our expert advice on some sticky situations. How can you politely decline friend requests? Effectively introduce yourself to someone who doesn't know you well? Thoughtfully connect two contacts? We've got answers.

 

By C.G. Lynch via CIO.com

May 20, 2009 — via CIO — One of the most fundamental rules of social networking etiquette: You must carefully consider who you "friend" or "connect" with on services like Facebook and LinkedIn. According to career experts, the people with whom you associate, in many ways, reflect upon you.

picture from kikolani.com

Deciding who to connect with, however, can be a tricky endeavor, since social networks have grown to include people from your personal and professional lives. Some people choose to connect with colleagues on Facebook, while others decide that they want to keep that network for just friends and family.

When it comes to social networking etiquette, the building block is having a consistent policy and then communicating it clearly to current and prospective contacts who connect with you on social networks, says Kirsten Dixson, a reputation management and online identity expert, who co-authored the book Career Distinction, Stand Out By Building Your Brand.

Here are some tips Dixson told CIO.com for crafting an online contact strategy that works for you, and how to handle the sticky questions that can arise around introductions.

1. Decide on a Friend Strategy for Both LinkedIn and Facebook

Before you establish criteria for "friending" people, you should look closely at the social network and the content of yours that flows through it. For this article, we focused primarily on LinkedIn and Facebook. Twitter, the emerging social network, allows people to follow you whether you like it or not (by its default settings).

On LinkedIn, users don't trade the same types of personal information as they do on Facebook. But you should realize that the LinkedIn contacts you make do matter, Dixson says.

"Everything has to do with the company you keep," she says. "So you really do want to think about who you accept or let in to your network, whether it's on Facebook or LinkedIn."

On Facebook, some users brush aside the need to be discerning about friends. Because of the social network'srobust privacy settings, they argue, you can friend anyone and give the person limited access to your content. So you could allow friends to view your party pictures, while blocking them from your boss's view.

Dixson warns against relying solely on such a strategy. For one, career experts will tell you that privacy settings are hardly foolproof. The cardinal rule: Somehow, someway, all information may be accessed. Secondly, because Facebook is a more closed-off network, the friend list that you garner there seems even more significant to people because it tends to be more exclusive.

Also, how much energy do you really want to commit to setting all those Facebook privacy controls?

2. Communicate a Clear Policy to Potential Contacts

On LinkedIn, some people will connect with anyone and everyone, while others only connect with personal contacts. On Facebook, some people decide to friend their personal friends, but not their colleagues or customers. Conversely, others decide that they don't put anything scandalous enough on Facebook to warrant keeping anyone out of their network.

The key is to communicate your policy clearly and concisely when people try to friend you on Facebook or "connect" with you on LinkedIn. Dixson recalls requesting a colleague become friends with her on Facebook, and being politely turned down. The friend responded that while she valued her working relationship with Dixson, and considered her a friend, she didn't friend anyone from work on Facebook.

"And it totally wasn't a problem for me at all," Dixson says. "She was clear, up front, and I totally respect that. Others will too as long as you are clear."

3. Don't Ignore Friends, or Friends of Friends

While it's acceptable to reject a person based on your social networking friend criteria, you should always respond to the person if he or she took the time to write you a personal note in the friend or connection invitation.

"Etiquette is about making people feel comfortable, not ignoring them," Dixson says. "Especially if it's a colleague or a friend of a friend, if you just ignore them, that's problematic."

On the other hand, you will also find "friend spammers" who want to connect with anyone and everyone. If someone like this sends you a canned invitation, or provides no indication of how he or she might know you, Dixson says you can feel free to ignore it.

4. If the Answer Is No, Offer Alternatives

For the people you do reject, it's nice to offer alternatives. So, for instance, if you say, "I do not connect with work contacts on Facebook, but please connect with me on LinkedIn or follow me on Twitter," that might be a nice option, Dixson says.

5. Be Specific When Sending Invitations

We've discussed friend etiquette with the presumption that you are the one in the position to choose, but what if you're courting a new friend or connection whom you think might be on the fence about accepting? In this case, Dixson says, you should explain how you know the person. It will make a world of difference in having that person accept your request.

Sometimes, a well-intentioned friend or connection request may be turned down because the person receiving it honestly can't place the person based upon memory.

"I might have met someone who saw me speak at an event or read my book, but if they don't say so in the request, I definitely ignore it," Dixson says. So include a personal note when in doubt, and be specific.

6. Give a Heads-Up When Brokering Connections Between Friends

In the business world, many people like to play professional matchmaker on social networks. Both Facebook and LinkedIn offer the capability to "suggest a friend" or "introduce" one through a mutual connection, respectively.

If you are introducing two people who don't know each other, you must realize that you have put one of your friends in an tough position — you have made it very difficult for him or her to say no without feeling like a jerk. As a result, unless you're 100 percent sure that the connection will be a no-brainer for the two people, you should alert your friend ahead of time, via phone, e-mail, IM or a private message on LinkedIn or Facebook, Dixson advises.

"That will happen a lot on LinkedIn," Dixson says. "Again, the key to good etiquette in this case: Don't make people feel awkward."

C.G. Lynch covers Twitter, Facebook, LinkedIn and other social and consumer Web technologies for CIO. You can follow him on Twitter: @cglynch.